4.9/5
Clear & Fair Terms

Terms & Policies

Updated 8/26/2025
Effective 2024

Policy Quick Reference

The essentials at a glance

Complete Policies & Terms

Detailed information about all our policies and procedures

Booking Policy
Effective: Current
Reservation Requirements A 25% deposit is required to secure your charter reservation. This deposit is fully refundable if we cancel due to weather or unsafe conditions. Payment Methods Credit/debit cards (Visa, MasterCard, American Express) Bank transfers for advance bookings Cash accepted for final payment on charter day Booking Confirmation You will receive a confirmation email with your charter details, meeting location, and captain contact information within 24 hours of booking.
Cancellation Policy
Effective: Current
Guest Cancellations 7+ days notice: Full refund minus 3% processing fee 3-6 days notice: 50% refund Less than 3 days: No refund (can reschedule if available) Weather Cancellations If Captain Jonathan cancels due to unsafe weather conditions, you receive a full refund or can reschedule at no charge. Weather decisions are made for safety and are final. Emergency Situations In case of family emergencies or medical situations, we will work with you to reschedule or provide a partial refund when possible.
Weather Policy
Effective: Current
Safety is our top priority. Trips may be cancelled due to severe weather conditions...
What to Bring
Effective: Current
Guests should bring sunscreen, sunglasses, appropriate clothing, and any personal medications...
Safety Requirements
Effective: Current
All guests must wear provided life jackets when required by the captain. Children under 12...

Questions About Our Policies?

Captain Jonathan is happy to explain any policy details and answer your questions.

Available 7am - 7pm daily • Quick response to policy questions